隐私政策

Privacy Policy

Guangdong Kegao Electric Appliance Co., Ltd. and its affiliated companies (hereinafter collectively referred to as "we") are committed to protecting your personal privacy.

The Kegao Privacy Policy (hereinafter referred to as the "Policy") is applicable to all products and/or services provided by the Kegao platform, including Kegao smart applications (mobile clients). When you use our services, we will collect and process your relevant information, so please read this policy carefully and make sure to understand our rules for collecting and processing your personal information (including how to collect, use, save and share such information), and provide you with ways to access, update, delete and protect such information. When you agree to this privacy policy, or start and continue to use our products or services in an appropriate way, and do not contact us in an appropriate way to express the opposite opinion, we will consider that you fully understand and agree to this policy. During the reading process, if you have any questions, opinions, suggestions or complaints, especially if you think that our personal information processing behavior has damaged your legitimate rights and interests, you can complain/suggest our services through appropriate regulatory channels, or contact us through the following contact methods:

Customer service: 0755-29162996

If you are a minor under the age of 18, please obtain the consent of your parent or legal guardian before using our products or services according to relevant laws and regulations. At the same time, if you are a child under the age of 14, please be sure to read the Changsha Kegao Children's Privacy Protection Statement and ensure that you and your guardian or parent have clear information about children's privacy protection.

This policy mainly explains to you:

1. What personal information we collect

2. Definition of purpose and legal basis for processing personal information

3. Who do we share your personal information with

4. Transfer of collected information

5. Rights related to personal information

6. Information security measures

7. Information retention period

8. Children's personal information protection

9. Statement on policy change

10. Contact us

definition

In this policy,

Related companies: directly or indirectly controlled by Kegao; Or directly or indirectly control the section high; Or jointly control the same company with Kegao; Or companies directly or indirectly controlled by the same company as Kegao, including but not limited to parent companies and subsidiaries; Subsidiaries controlled by the same parent company as Kegao.

Personal information: various information recorded in electronic or other ways that can be used alone or in combination with other information to identify individuals or reflect specific personal activities.

Personal sensitive information: including personal biometric information, communication records and contents, health information, transaction information, precise location information, etc. When we provide you with specific products or services, involving the collection of personal sensitive information, we will obtain your consent through a significant and clear notice before collecting your personal sensitive information.

Intelligent equipment: refers to non-standard computing equipment produced or manufactured by hardware manufacturers, which has human-computer interface and can transmit information through wireless network, including intelligent household appliances, intelligent wearable devices, intelligent air purification equipment, etc.

Application: refers to the mobile application (including mobile phone client) developed by Kegao, which can help end users remotely control smart devices and connect to the Kegao Internet of Things (IoT) platform.

What personal information do we collect

In order to provide you with our services, we will ask you to provide the personal information necessary for such services. If you do not provide personal information, we cannot provide you with corresponding products or services.

1. Information you voluntarily provided to us

Register account information: When you register our account, we will collect your account name and contact information, including your email address, phone number, user name and login credentials. During your interaction with our products, we will further collect the nickname, country code, language preference or time zone information in your account.

When you choose to authorize the use of a third party account to log in, we will obtain your shared account information (default system avatar, nickname, region information) from the third party and bind it with your Kegao account for quick login. We will use your personal information in accordance with the agreement with the third party and the terms of the privacy policy published by the third party on sharing personal information, and on the premise of compliance with relevant laws and regulations.

User feedback: When you use our service and submit service-related feedback and suggestions to us, we will collect your email address, mobile phone number, feedback content (added pictures or videos), as well as the submitted problem log, which will be used to help us deal with your application problems and smart device-related failures in a timely manner.

At the same time, according to different application products and services, Kegao will collect corresponding and necessary personal information to provide you with products and services.

Information collected based on the additional functions provided

In order to provide you with more convenient and high-quality products and/or services and strive to improve your experience, we will collect and use your personal information in the following additional services provided to you. If you do not provide this information, it will not affect your use of the basic services of the Kegao smart application, but you cannot obtain the user experience brought by these additional services. These additional services include:

Additional services based on location information:

When you enable the location function of the mobile device through the system authorization and use the location-based services, we will collect and use your location information so that you can use the Kegao smart application to distribute the network with the smart device. And when you use our specific products or services (weather service/home management), based on your consent, we will collect real-time accurate or imprecise geographic positioning information about you, when you use geofencing

If you have any comments or questions about this privacy policy, or if you have any questions about our collection, use or disclosure of your personal information, please contact us through [My] - [Frequently Asked Questions and Feedback] in the Kegao application or the following ways, And specify the "Privacy Policy ". We have a professional privacy and security team to solve your problem when you ask for rights and questions related to personal information. If your problem itself involves a major matter, we may ask you to provide more information to confirm the nature and impact of the matter. If you are not satisfied with the response received, you can transfer the complaint to the appropriate regulatory authority. When you ask us, we will, according to your According to the actual situation, provide information about possible complaint channels.

Contact information and address:

Guangdong Kegao Electric Appliance Co., Ltd

No. 39, East Science and Technology Avenue, Zone A, Shishan Science and Technology Park, Shishan Town, Nanhai District, Foshan City, Guangdong Province

Tel: 860757-81203601